Communication theories take a deeper look at interpersonal relationships as well as social and groups relationship. Communication is useful because it can helps enrich friendships, increase closeness with family and support work relationships (DeVito 2014). The purpose of this essay is to examine communication and analyse three communication theories to help people develop their personal and social relationships. The three theories that is important are paralanguage (voice), kinesics (movement and gestures) and haptics (touch). While each communication theories is very different from one another, each one offers its own usefulness to social interactions and relationship management but, kinesics is the most important theories in this communication.
Number of people involved in the observed conversation are three people, the waitress working there and two customers. The observed event took place in a Petaling Street restaurant on Wednesday afternoon. At that time, the restaurant was not really busy, then the customers came and the waiter guided the customers to a small round table which is suitable for two people. Then, the waitress handed over a menu for the customers. After a while, the customers called the waitress to order some food and they were asking some food that they did not know what was the food. After finished asking, the waitress back to her front desk to order the food. Let’s just assume the first customer name was Hana and the second customer was David.
A specific form of non-verbal communication is paralanguage. Paralanguage consists of the non-verbal communication in speech, which may affect the spoken word such as pitch, silence and volume (DeVito 2014). The pitch of voice can show emotion easily. For example, a high pitched voice that becomes thin and tight can show stress or anger. Silence also play a strong role because it means people need time to think or to express emotions (Lane, Koetting ; Bishop 2002).