Government agencies use technology innovations to increase openness, efficiency, citizen satisfaction. Their goal is to be service-oriented and they are aware of the importance of data collection, processing and analysing as follow:
• Open government and data sharing: Providing accurate and fast information from public organizations to citizens is a requirement for greater government transparency, promoting greater trust between citizens and government, in line with open data initiatives.
• Citizen sentiment analysis: It is considered as government new eye where information from both traditional and new social media is opening new opportunities to achieve transparency and citizen’s engagement.
• Economic analysis: Correlation, pattern recognition and rich analytics of data coming from multiple sources helps policy makers in taking decision based on knowledge.
• Tax agencies: Integration and matching of structured and unstructured data, data coming from different sources, has a big impact in potential fraud detection.