In order to ensure that individuals are able to implement and support the continuous improvement processes, an organisation must cultivate or develop communication between management and staffs and stakeholders. Managers should use a techniques, for example brainstorming, using cause and effect, mind mapping, problem and solution and reward and recognition programs to ensure that the team members are encourage to participate in the continuous improvement process.

Mentoring is a relationship between two people in which a more experienced colleague uses their greater knowledge and understanding to support the development of a more junior or inexperienced team member. Coaches and mentors should appreciate and trust the responsibility they assume for their employees, and that they are suited in that role in terms of attitude, emotional, maturity and motivation. Mentoring is an informal structure of mentoring in which provides advice, listen to ideas, helps junior staff and see possible solution to problems. Employees must understand their role in the process and how they can contribute because it is important that you are able to give staff the skills in teamwork and decision making so that they can fully participate in the improvement process.

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